Last Updated: February 28, 2026
Privacy Policy
At PayService, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service management platform.
By using PayService, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when you:
- Register for an account (business name, owner name, email, mobile number, address)
- Create and manage service records (customer names, mobile numbers, service descriptions)
- Process payments through our integrated payment gateway
- Send SMS notifications to customers
- Contact our support team
1.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on platform)
- Log data (access times, error logs)
- Cookies and similar tracking technologies
1.3 Payment Information
Payment processing is handled by PayHere (our payment gateway partner). We store transaction records but do not store full credit card details. PayHere maintains PCI DSS compliance for secure payment processing.
2. How We Use Your Information
We use the collected information for:
- Providing and maintaining our service management platform
- Processing your transactions and managing your wallet balance
- Sending SMS notifications to your customers on your behalf
- Improving our services and developing new features
- Communicating with you about updates, security alerts, and support
- Detecting, preventing, and addressing technical issues and fraud
- Complying with legal obligations and enforcing our terms
- Analyzing usage patterns to enhance user experience
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
3.1 Service Providers
- Payment processors (PayHere) for transaction processing
- SMS gateway providers for customer notifications
- Cloud hosting services for data storage
- Email service providers for transactional emails
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
3.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Encrypted password storage using industry-standard hashing
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure backup and disaster recovery procedures
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records, transaction history, and customer data are retained for accounting and legal purposes. You may request deletion of your account and associated data by contacting us.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Objection: Object to certain data processing activities
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@payservice.lk
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze site usage and improve functionality
- Provide security features and prevent fraud
You can control cookie settings through your browser preferences, but disabling cookies may affect platform functionality.
8. Third-Party Services
Our platform integrates with third-party services (PayHere for payments, SMS gateway for notifications). These services have their own privacy policies and terms. We are not responsible for the privacy practices of these third parties.
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: